Refund policy

Refund Policy

At JEN & SHOP, your satisfaction is our priority. Please read our refund policy carefully.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Request a Return Email us at jenniferpereda53@gmail.com with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days.

Non-Returnable Items Items that are damaged due to misuse, or returned after 30 days, are not eligible for a refund.

Exchanges We replace items that are defective or damaged. Contact us at jenniferpereda53@gmail.com to arrange an exchange.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.