Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
| Overnight Shipping | 1 business day |
International Shipping We currently ship to select international destinations. International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. We are not responsible for delays due to customs.
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.
Lost or Damaged Packages JEN & SHOP is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact us at [your email address] with your order number and a photo of the damaged item so we can resolve this for you.
Contact Us For any shipping questions, reach out to us at jenandshonp.store